Online & Mail Order T&C's

Boots must be returned in absolute brand new condition ready to go back into stock. If boots are not in absolute brand new condition, complete with packaging, labels, etc. then credit, exchange, or full refund may not be possible. NOTE: this doesn't just mean not wearing them outside - if the boots are worn too long inside then they will show signs of leather creasing and wear.

Altberg do not refund postage on boots returned for fit or suitability and the customer is responsible for the return costs of the boots to the factory for exchange, credit or refund. Altberg do a reduced postage rate for exchange boots sent back out to the customer (where return is for fit or suitability).

On non-standard boots made to a customer's specific requirements boots will usually be non-refundable for fit or suitability. This clause relates to made to measure, custom fitting, custom made or any boots using non-standard materials or designs not forming part of the current product range. If you have any doubt, please discuss this with the Altberg boot fitters before placing an order.